Category Archives: crisis communication

Why empathy matters

This summer the first ever Empathy Museum was inaugurated in London. So what? In the business of communication empathy was considered as a feeling to be expressed in crisis communication to show that we ‘care’ and make it easier for … Continue reading

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Most of news spread on Social Media likely unverified

Monday was the 2014 Boston Marathon.  Many used the opportunity to reassess the tragic experience of 2013 to identify lessons learned. I found of particular interest an analysis by Bill Salvin  assessing that much of the information spread about the … Continue reading

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Russia: old and new propaganda at work

This good analysis appeard a week ago in The Guardian, and was spotted by Nicole Matejic. The analysis puts the events in Crimea within a longer perspective, in terms of the information war. <p  

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The #HoCoPolice and the #ColumbiaMall Shooting

There has been a shooting incident at the Columbia mall. No additional details yet. PIO en route. Will update ASAP. — Howard County Police (@HCPDNews) January 25, 2014 Following crisis news in real time is nothing new. Orson Welles proved…

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What if social media existed when JFK was killed?

November 22, 1963 – 1.38pm: CBS anchor Walter Cronkite breaks news President JF Kennedy has been shot dead… Is it realistic that such a breaking news is today announced the same way? We all know the answer but who is … Continue reading

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Is your crisis communication plan fit for today’s environment?

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Disaster preparedness: a model from Calgary

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